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14 days money back guarantee

If you are not satisfied with the product, benefit from our 14 days money back guarantee :

With Comboutique, you have the right to change your mind ! If in a lapse of 14 days after you place your order, you are not satisfied with our products, for whatever reason, we will refund you for your purchase. To learn more, please read article 9 of our Terms of Service.

Should you have a question, please email us at : customer [at] comboutique . com

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Buying your own products :

At Comboutique.com, if you buy your own products, you'll pay them at the base price, your "merchant" margin won't, of course, be taken into account. To learn more about the base price of our different items, click here !

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Bulk buy (over 15 products) :

When ordering with Comboutique.com, the limit of your orders is set to 15 items. The reason for it is simple : if you order over 15 products, we'll make you benefit from our highly competitive degressive prices ! To learn more or place an order, please email us at customer [at] comboutique . com.

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Cancel an order

If you wish to cancel or modify an order, please email us at customer [at] comboutique . com.

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Shipping rates and return policy

Shipping fees vary depending on the quantities you order :

(*) Belgium, Switzerland, Germany, Andorra, Angola, Austria, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Guernsey, Guyana, Hungary, Isle of Man, Ireland, Israel, Italy, Jersey, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Martinique, Mauritius, Monaco, Norway, New Caledonia, Netherlands, Poland, Portugal, Slovakia, Czech Republic, Reunion, Romania, United Kingdom, San Marino, Seychelles, Slovenia, Sweden.

Your order will be shipped to you via regular International Mail Service.

In order to return your product to us (retraction right or defective item), you must respect the following procedure (article 7.4 of our Terms of Service) :

• In the first place, your must contact us in order to obtain a return number, by mail at the following address : ELLE M PRODUCTION / COMBOUTIQUE.COM Service Retour – 39, rue du Ranelagh – 75016 Paris - France. In this letter, please mention your contact info (name, address, phone number), the reference number of your order, and the reason why you want to return that product.
• Then, you have a full 7 days lapse to return the product to us, the shipping fees being at your charge. The clothes must be unworn.
• In the case of a product exchange, we'll ship the new order to you, shipping included.
• In case we refund your purchase, you can either be attributed a Comboutique store credit or cash refund (in this case, shipping fees are not refunded).

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Forms of payment :

On Comboutique.com, you can pay us online and instantly, using your credit card (CB, VISA, MasterCard), thanks to our safe and secure SOGENACTIF payment platform. It's fast and easy to process your online payment with Comboutique.com, to learn more, click here !

If you do not wish to pay online, you can use other forms of payments : wire transfer or check. If you want to learn more, send us an email at : customer [at] comboutique . com.

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